Product Disclosures

Product Disclosures - Applicable to all Plans


Product Disclosures by State

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Connecticut

08/15/2018 - Network Adequacy and Accessibility

While in Connecticut, GeoBlue members have access to Anthem Blue Cross Blue Shield of Connecticut's network of doctors, hospitals and facilities throughout the state via the BlueCard® Program. To review Frequently Asked Questions about their network, please click on the link below

Anthem Blue Cross Blue Shield of Connecticut FAQs


To review how Anthem Blue Cross Blue Shield of Connecticut chooses providers and facilities for their network, please see this document available on Anthem's website describing the criteria used to build their network, including quality of care, the member experience, accessibility and cost.

Anthem Blue Cross Blue Shield of Connecticut Doctor/Facility Selection Criteria


10/15/2018 - Provider Access Notice

You may select primary and specialty providers via electronic access using the provider search tool known as Find-a-Doc. Log on to www.geo-blue.com anytime you're on the web to browse our online provider directory or directly link to the Blue National Doctor and Hospital Finder, which is updated weekly. You can search by languages spoken, specialty, hospital association, and more. Additionally, you can request a copy of the provider directory through a toll-free number (1-855-282-3517).

When you need medical attention when you're traveling, or if you live in another Blue Cross Blue Shield area, you can get a list of doctors and hospitals across or outside the U.S. by calling 1-800-810-BLUE (2583), or by visiting the Blue National Doctor and Hospital Finder.

Service Area

In the event that you cannot find a primary or specialty provider without unreasonable travel or delay from your Connecticut residence, or if the services is not available through a Participating Provider, Covered Expenses for the services of a Non-Participating Provider will be paid according to the in-network benefit schedule. Please call Customer Service at 1-855-282-3517 to notify us in advance, so we can ensure the claim is processed correctly. In the event the claim is not processed correctly, please contact customer service to inform us and we will adjust the claim.


10/15/2018 - Pharmacy Availability & Accessibility Table

Individuals enrolled in a Blue Cross Blue Shield Global Expat plan have access to a pharmacy network while residing in or visiting Connecticut. The adequacy of the pharmacy network in terms of the number of pharmacies and the time in minutes and distance in miles for current insured residents of Connecticut is shown by county in this pharmacy time and distance table.

Texas

08/01/2018 - Telehealth Medical Service and Telemedicine Medical Services for Texas based Group Plans

In accordance with Chapter 1455 of the Texas Insurance Code, Blue Cross Blue Shield Global Expatriate Health plans provides benefits for covered services that are appropriately provided through Telehealth Medical Service and Telemedicine Medical Services, subject to the terms and conditions of the Plan. In-person contact between a health care Provider and the patient is not required for these services, and the type of setting where these services are provided is not limited. Telehealth Medical Service and Telemedicine Medical Services does not include consultations between the patient and the health care Provider, or between health care Providers, by telephone, facsimile machine, or electronic mail.

Equipment costs and transmission costs associated with Telehealth Medical Service and Telemedicine Medical Services are not reimbursable.

Customer Service

Need additional assistance? Contact Customer Service at +1 855.282.3517 or +1 855.282.3517, or by email at customerservice@geo-blue.com.